Objective
Participate in local tour of the city, make observations, analyse the service after finishing the tour using service design methodologies and present findings/ propose solutions to improve the service.
Fact Sheet
Savannah Taste Experience is a local company which offers multiple historical food tours in downtown Savannah. Below picture illustrates facts about Savannah Taste Experience and historical tour industry in Savannah.
Service Package/ Augmented Service Offering Map
Enabling services show essential services supporting core service and differentiating services are the unique services below which separates Savannah Taste Experience from competitors.
